Privacy and Refund Policy

BlueWave Website Privacy Policy

BlueWave (“BlueWave”) respects the privacy of our users. This Website Privacy Policy (“Policy”) describes our privacy practices concerning information collected in connection with the BlueWave website, which is located at www.bluewaverenewables.com (the “Site”).

This Policy is intended to explain the conditions under which BlueWave collects, uses, and discloses personal and other information in connection with the Site, and your rights in relation to that information. By visiting our Site and/or using the features made available to you on the Site, you are agreeing to the terms of this Policy.

What personal and other information we collect about you

BlueWave collects both “personal information” and “non-personal information” about Site users. For purposes of this Policy, “non-personal information” is information that BlueWave cannot directly associate with a specific person without the aid of additional information. By contrast, “personal information,” is information such as a name or email address that BlueWave can directly associate with a specific person or entity without additional information. When we combine non-personal information with personal information, we treat all of the combined information as personal information.

Personal Information: You can visit the Site without submitting any personal information. However, if you use certain features on the Site, or you sign up to use our services, you will be required to provide personal information. Such information could include, for example, your name, email address, telephone number, postal address, social security number, date of birth, the name of your electric utility company, your electric utility account number, and/or a copy of your electric utility bill. Our online contact form also contains a “message” field through which you may submit additional personal information.

We may combine personal information collected through the Site with other information that we or third parties collect about you in other contexts—such as our communications with you via email or phone, or your customer service records. We will treat such combined information as personal information and protect it in accordance with this Policy.

Web Log Data: When you use the Site, we automatically receive and record certain information from your computer (or other device) and your browser. This may include such data as your IP address and domain name, the pages you visit on the Site, the date and time of your visit, the files that you download, the URLs from the websites you visit before and after navigating to the Site, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity.

Cookies: We also use cookies on the Site. Cookies are small files that are stored on your computer by your web browser. A cookie allows the Site to recognize whether you have visited before and may store user preferences and other information. For example, cookies can be used to collect information about your use of the Site during your current session and over time (including the pages you view and the files you download), your computer’s operating system and browser type, your Internet service provider, your domain name and IP address, your general geographic location, the website that you visited before the Site, and the link you used to leave the Site. If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of the Site may not operate correctly.

Web Beacons: The Site or the emails that you receive from BlueWave may use an application known as a “web beacon” (also known as a “clear gif” or “web bug”). A web beacon is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include personal information. For example, it allows an email sender to determine whether a user has opened a particular email.

Third-Party Online Tracking and Behavioral Advertising: We also may partner with certain third parties to collect, analyze, and use some of the personal and non-personal information described in this section. For example, we may allow third parties to set cookies or use web beacons on the Site or in email communications from BlueWave. This information may be used for a variety of purposes, including online behavioral advertising, as discussed below (see the section entitled “How we share personal and non-personal information with third parties”).

How we use the personal and non-personal information that we collect

BlueWave uses the information that we collect for a variety of purposes. If we have personal information about you, we may use it, for example: to respond to your questions or requests concerning the Site or other services offered by BlueWave or our partners; to fulfill the terms of any agreement you have with us; to fulfill your requests for our services or otherwise complete a transaction that you initiate; to send you information about our services, including newsletters, updates, or other communications; to deliver confirmations, account information, notifications, and similar operational communications; to improve your user experience and the quality of our products and services; to comply with legal and/or regulatory requirements; and to manage our business. We also use personal information to perform a credit inquiry during initial Customer onboarding, and to obtain historical energy consumption information from your utility provider in order to appropriately tailor our services to your needs.

We use the non-personal information that we collect for such purposes as: counting and recognizing visitors to the Site; analyzing how visitors use the Site and various Site features; improving the Site and enhancing users’ experiences with the Site; creating new products and services or improving our existing products and services; enabling additional website analytics and research concerning the Site; and managing our business. BlueWave may link non-personal information gathered using cookies and web beacons with personal information. But in that event, we will treat the combined information as personal information.

If you opt in to receive marketing emails from us, we also may use the personal and non-personal information that we collect to send you promotional communications, including emails or postal mail about the products and services offered by BlueWave or our partners. Although we hope you will find our promotional emails of interest, you may opt out of receiving them by sending an email to info@bluewave-capital.com with “optout” in the subject line. Promotional emails will also have instructions for opting out of that type of communication in the future.

How we share personal and non-personal information with third parties

We share your personal information and non-personal information with other parties for a variety of purposes, as described below.

Analytics and Online Behavioral Advertising: We partner with certain third parties to collect the non-personal information discussed above and to engage in analysis, auditing, research, and reporting. These third parties may use web logs or web beacons, and they may set and access cookies on your computer or other device. In particular, the Site uses Google Analytics to help collect and analyze certain information for the purposes discussed above. You may opt out of the use of cookies by Google Analytics here.

The Site also enables third-party tracking mechanisms to collect your non-personal information for use in online behavioral advertising. For example, third parties may use the fact that you visited the Site to target online ads for BlueWave services to you on non-BlueWave websites. In addition, our third-party advertising networks might use information about your use of the Site to help target non-BlueWave advertisements based on your online behavior in general. For information about behavioral advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative website or the Digital Advertising Alliance website.

The use of online tracking mechanisms by third parties is subject to those third parties’ own privacy policies, and not this Policy. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. Additionally, you may remove yourself from the targeted advertising of companies within the Network Advertising Initiative by opting out here, or of companies participating in the Digital Advertising Alliance program by opting out here. Although our website currently does not respond to “do not track” browser headers, you can limit tracking through these third-party programs and by taking the other steps discussed above.

Third-Party Service Providers and Business Partners: BlueWave also uses other third-party service providers to help us manage and improve the Site and other BlueWave services. These service providers may collect and/or use your personal or non-personal information to assist us in achieving the purposes discussed above in the section entitled “How we use the personal and non-personal information that we collect.” For example, we use third parties to host our website, our customer relationship database, and our company documents, and to help us target and implement our email communications and direct mailings. We also use third-party platforms to help us manage our relationships with the people and companies that use our services. And we use third parties to help us service your account and process payments.

We also may share your personal or non-personal information with other third parties when necessary to fulfill your requests for services; to complete a transaction that you initiate; to meet the terms of any agreement that you have with us or our partners; or to manage our business. For example, we may share your personal information with consumer reporting agencies to perform a credit check when you sign up for our services. Or we may share certain personal information with your electric utility provider to obtain historical energy consumption information that we use to appropriately tailor our services to your energy needs.

Your Direct Sharing of Personal Information Through Third-Party Websites and Services: The Site may enable you to share directly personal information with websites or online services operated by third parties. For example, the Site contains links to third-party websites that incorporate comment and social media features. If you choose to use these features, you may disclose your personal information not just to those third-party websites and services, but also to their users and the public more generally. Because these third-party websites and services are not operated by BlueWave, BlueWave is not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and non-personal information will be subject to the privacy policies of the third party websites or services, and not this Policy.

Legal Purposes: We also may use or share your personal or non-personal information with third parties when we believe, in our sole discretion, that doing so is necessary:

  • • to comply with applicable law or a court order, subpoena, or other legal process;
  • • to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
  • • to establish, protect, or exercise our legal rights or defend against legal claims; or
  • • to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.

Aggregated Information: From time to time, BlueWave may also share anonymized and aggregated information about Site users, such as by publishing a report on trends in the usage of the Site.

Security

BlueWave uses commercially reasonable physical, electronic, and procedural safeguards to protect your personal information against loss or unauthorized access, use, modification, or deletion. However, no security program is foolproof, and thus we cannot guarantee the absolute security of your personal or other information.

Reviewing and Updating Your Information

If you want to learn more about the personal information that BlueWave has about you, or you would like to update or change that information, please contact us by email at info@bluewave-capital.com.

Information for Site Users from Outside the United States

The personal and non-personal information that we collect through or in connection with the Site is transferred to and processed in the United States for the purposes described above. BlueWave also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data-protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using the Site or by providing any personal or non-personal information to us, you expressly consent to such transfer and processing.

Children’s Privacy

The Site is not directed to children under the age of 13, and BlueWave will never knowingly collect personal or other information from anyone it knows is under the age of 13. We recommend that persons over 13 but under 18 years of age ask their parents for permission before using the Site or sending any information about themselves to anyone over the Internet.

Changes to this Policy

Technology and the Internet are rapidly changing. BlueWave therefore is likely to make changes to the Site in the future and as a consequence will need to revise this Policy to reflect those changes. BlueWave will post all such changes on the Site, so you should review this page periodically. If we make a material change to the Policy, you will be provided with appropriate notice. If we maintain your email address, we also may email you a copy of the revised Policy at your most recently provided email address. It is therefore important that you update your email address if it changes.

Community Solar Terms and Conditions and Cancellation Policy

The Terms and Conditions and Cancellation Policy are as outlined in the BlueWave Finance Group Community Solar Net Metering Credit Allocation Agreement.

Community Solar Refund Policy

We do not allow refunds except in the cases of over payment.

Home Solar Loan Payment Policy

You agree to be bound by any rules your bank or credit card provider requires for pre-authorized electronic funds transfers. Your bank’s policies will determine how the debit charges will appear on your banking statement. Payments made through this site are final. If you feel you are entitled to a refund for a duplicate payment or for any other reason, please contact our billing team at (866) 874-4761.

Questions or comments

If you have any questions or comments regarding our Policy, please mail or email us at:

Effective date: June 2, 2015.